Lola Ramona delivers by GLS & UPS.

Delivery time: 
Delivery in Denmark 2 to 5 days. During our BIG SALES expect longer delivery times.
International markets: 3 to 15 days.  During our BIG SALES expect longer delivery times.

If these delivery terms cannot be met. We will notify you of expected delivery date.

Orders above 135 Euro:

RETURN IS PAID BY CUSTOMER.

The shipping cost includes custom fees. This means there will be no extra fees for your orders.

Return policy: 2 weeks after receipt.

You have the right to cancel or return any purchase made from Lola Ramona. 
Please go to our Return Portal HERE
When products are returned, it has to be in the same condition and quantity as received. 
Repayment is made as quickly as possible after we receive the returned goods and have checked that it meets same conditions as when bought. 
We recommend that returned goods are shipped as a package with Track & Trace.
If you return the shoes, do not put stamps or shipping labels directly onto the shoebox. The shoes and the box must be returned in same condition as you received them

Warranty:
Any order placed on lolaramona.com is provided with a two-year legal warranty as required by Danish law.

Complaints:
You have as a customer the right to complain about any deficiencies of the product which has occurred within 24 months after purchase. 

It is however a prerequisite that these deficiencies are not caused by any misuse of the product or other damaging behavior. If the product is faulty, the customer is entitled to a replacement. 

This means that you may request a new product to replace the one advertised above.

Link to our returns portal: Returnportal

 

Privacy & Cookie policy:

What is a Cookie?
A cookie is a small text file that stores Internet settings. Almost every website uses cookie technology. The cookie is downloaded by your Internet browser the first time you visit a website. The next time you visit this website from the same device, the cookie and the information in it are either sent back to the originating website (first-party cookies) or to another website to which it belongs (third-party cookies). By that, the website can detect that it has already been opened using this browser, and in some cases it will then vary the content it shows.

Some cookies are extremely useful because they can improve your user experience when you return to a website you have already visited. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.

Your cookie settings on this website.
Cookies on this website that do not require approval.
Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. These cookies are used exclusively by this website and are therefore known as first-party cookies. They are only saved on your computer while you are actually browsing the website. An example of why strictly necessary cookies are used is to ensure that what you see on screen corresponds to the data volume which your current Internet connection can handle. Another example of what these cookies do is facilitate a switch from http to https when you change pages, so that the security of data transmitted is maintained. Furthermore, a cookie of this kind is used to store your decision about the use of cookies on our website. Your consent is not required for the use of strictly necessary cookies.

First-party cookies on this website that require consent
Cookies which, in strictly legal terms, are not absolutely essential in order to use this website, do nevertheless fulfill important functions. Without these cookies, features that enable our website to be used easily, such as pre-completed forms, will no longer be available. Settings you make, such as language choices, will no longer be saved, so you will be asked about them every time you change pages. As well as that, we will no longer have a way of presenting offers to you that are tailored to you personally.

The use on this website of third-party cookies that require consent
This website has integrated content belonging to third parties on this website. These third-party providers can place cookies while you visit the website, and in doing so can obtain information about the fact that you have visited the website. Please visit the websites belonging to those third-party providers if you need more information about how they use cookies. If you have decided not to provide your consent to the use of cookies that require it, or if you have revoked that consent, then you will only be provided with website features whose use does not require such cookies. Areas of the website that can potentially incorporate content from third parties, and which therefore place third-party cookies, will not be available to you if that is the case. If you do not want to accept cookies at all, then you can also configure that in your browser.

 

GDPR:

Please read our GDPR policy HERE

 

TERMS OF SERVICE:

Please read all terms of service here: https://www.lolaramona.com/policies/terms-of-service

 

 

TERMS AND CONDITIONS OF PARTICIPATION FOR COMPETITIONS

1. TERMS AND CONDITIONS OF PARTICIPATION FOR COMPETITIONS

The general terms and conditions of participation apply to all competitions held by Lola Ramona. These shall apply in addition to the terms and conditions of participation for the respective competition. By participating, each participant shall recognise these terms and conditions of participation as well as the Terms and Conditions of participation and deadlines named separately in the case of the individual competitions. 

A hard copy of the present terms and conditions can be obtained by sending a request to the following address: news@lolaramona.com Entering a competition is free of charge and does not imply any purchase obligation, unless stated otherwise in the terms and conditions of a specific competition.

2. ORGANIZER

The organizer of the Advent Calendar, raffle or competition is: Lola Ramona, Sankt Hans Gade 17, kld, 2200 Copenhagen hereinafter "the Organizer".

 

3. PARTICIPATION

a. Provided that nothing else has been indicated, those entitled to participate shall include all individuals who are of legal age. Minors and those who are of age whose legal competency is limited, require a written consent from their legal representative in order to participate.

b. Provided that nothing else has been indicated, a person enters the competition by providing a response to all of the competition’s questions and/or also sending in required material (e.g. photographs, texts, drawings), filling out the registration form and submitting it. Entering and initiating participation to a Competition implies unconditional acceptance of the present terms and conditions. Each Participant will accordingly be deemed to have read and understood these terms and conditions and accepted them in full together with any decisions taken by the Organizer and/or the selected jury.

c. One person may only take part in a raffle or competition a single time.

d. Should participation require sending in material, each participant confirms to be the rightful owner of any and all (intellectual) property rights related to the uploaded or sent material. By sending, each participant shall transfer ownership to the Organizer as well as comprehensive rights to use the material submitted. The Organizer shall assume no responsibility for any sent material, unless the Organizer or one of its employees act deliberately or are culpable of gross negligence. After completion of the raffle or competition, the Organizer shall be entitled to destroy all submitted material. 

e. The participant shall be responsible for the accuracy of the required information, especially the e-mail address. The Organizer shall assume no liability for incomplete or inaccurate information. In the case of indicating false personal information, disqualification from the competition or raffle can take place according to point 5 (b).

f. Participation via third parties that act as a commercial broker of raffles, competitions and/or raffles shall be ruled out.

 

4. WINNER ANNOUNCEMENT AND PRIZE NOTIFICATION

a. Information on prizes can be taken from respective raffle or competition announcements and notifications. It is not mandatory that the object presented as a prize as part of the raffle or competition be identical with the object that is won. In fact, there can be deviations with regard to model, color, among other things. The Organizer shall not be held responsible for such deviations.

b. The prize is personal and non-transferable. It shall only be awarded to the Winners and can only be claimed for a certain edition by the winner of the relevant competition. The prize cannot be exchanged for other products, services or cash. The prize is indivisible and can only be accepted as such. The organizer retains the exclusive right to choose the winners.

c. Unless indicated otherwise, in the case of several participants and/or several correct final judgments, a determination shall be made based upon the lot.

d. The winners will be notified by e-mail. In the case of participation via Facebook/Instagram, the winners shall be informed of their prize via a personal message through Facebook/Instagram. If it is necessary to contact the winners by another means, this shall be stated accordingly. If the winner does not contact us within a period of four weeks of having received notification, claim to the prize shall be forfeited and a substitute winner shall be determined according to the same process. The winner has the right to refuse the prize by making a written declaration. It this case, claim to the prize shall also be forfeited and a substitute winner shall be determined.

e. By participating in the competition or raffle, the participant agrees to having the organizer, Lola Ramona publicly announcing his/her name and where he/she lives.

f. Unless specified otherwise, the prize will be shipped to the winner by mail, after being contacted on Instagram or Facebook.

g. The end date of the competition is always specified on the specific page of the competition.

5. EXPULSION FROM THE COMPETITION

a. The organizer shall be entitled to refuse participation without any indication of reasons. Principally, there is no entitlement to participate.

b. In particular, this shall apply in the event of non-compliance with the Terms and Conditions, the use of technical means or other manipulative and/or illicit aid. This shall also apply in the case of making numerous applications for the same person to participate and deliberately providing false personal information.

c. Furthermore, the Organizer shall reserve the right to exclude, even retroactively, participants whom have already been accepted at any time, as well the right to deny prizes and demand them back.

d. Employees of Lola Ramona and possible cooperation partners involved, as well as those appointed by them shall be excluded from participation.

1. 6. TERMINATION AND CHANGES

a. Until the prize has been handed over, the Organizer shall expressively reserve the right to change the course of the competition and/or modify and the type and scope of the prize as well as replace the prize with something else without any indication of reasons.

b. Furthermore, the Organizer reserves the right to end or cancel competitions without any reason or notification. In particular, the Organizer shall make avail of the possibility if, due to technical reasons (e.g. viruses in computer systems, manipulation or error in hardware and/or software) or due to legal reasons, an orderly execution of the competition cannot be ensured. To the extent that such a termination is caused by the behaviour of a participant, the Organizer shall be entitled to demand compensation from this individual for the damages incurred.

 

7. DATA PRIVACY

a. In order to be able to participate in a raffle or competition, it is essential to indicate personal information in a complete manner and that this information is free from error. By participating in a competition, the participant expressively gives the Organizer his/her consent to save and process the required information. Furthermore, the participant expressively gives his/her consent to transfer the data for the purpose of conducting the competition.

b. The participant may revoke his/her consent to process and save the information at any time and thereby withdraw from participation

c. Upon request, the Organizer shall give each participant information free of charge on all personal data that has been saved by it and shall immediately delete this information upon request free of charge. For this purpose, it is sufficient to send a message via e-mail with a list of the information to be deleted.

d. Lola Ramona shall undertake to adhere to legal regulations concerning data privacy

 

8. LIABILITY

a. The Organizer shall be released from all obligations upon handing over the prize.

b. The Organizer shall not assume any liability for material defects and defects of title of the prizes that have been donated by cooperation partners.

c. Lola Ramona shall only be liable for damages that have been caused by Lola Ramona or one of its employees with intent, due to gross negligence, or infringement of cardinal obligations. This shall not apply to injuries, death and/or impairments to the health.

1.  OTHER

a. Legal action shall be ruled out.

b. If individual provisions should be or become invalid, this shall not affect the validity of the remaining terms and conditions of participation.

c. These terms and conditions of participation can be changed by Lola Ramona at any time without any special notification.

Last update: November 15, 2021